La Loupe wants you to be fully satisfied with your order.  We inspect each order before shipment to ensure your personalized products are perfect.  If however you are not completely satisfied with your order we will make it right.  Please contact our Customer Service department at 269-966-1830 or via email at CustomerCare@LaLoupeCards.com.  If possible, please reference your order number when contacting La Loupe.

Please Note:

• Merchandise must be returned within 90 days. We will exchange the item or give you full credit or a refund for the purchased price of the item by your original method of payment.
• The item returned must be unused to be accepted for return or exchange. Shipping and processing charges are not refundable.
• Refunds will include product and tax amount only. In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, we will also include the shipping charges in your refund.
• We cannot accept COD returns.
• Exchanges are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.
• Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow one or two billing cycles for the credit to appear on your statement.  Please allow up to 20 calendar days from the day you return your package for your return to be credited or exchange completed. Please allow up to 30 calendar days for orders returned from Canada.

Please Return Items To:
La Loupe
Customer Service
4956 Wayne Road
Battle Creek, MI 49037